Shipping & Delivery
shipping & delivery
Shipping & Delivery Policy
Every Ainah Rooh order is prepared with care. This page explains how delivery works for ready-made products and custom orders.
Delivery Availability
Available delivery options are shown at checkout based on your shipping address. If delivery is unavailable for your location, please contact us before placing an order.
Ready-Made Orders
Ready-made items can be ordered directly through our website. We will prepare your order for dispatch after it has been confirmed. Cash on Delivery (COD) is available where it is offered at checkout.
Custom & Event Orders
Custom jewellery, event orders and other made-to-order pieces are confirmed after we review your requirements. We will share the expected completion and delivery timeline with you during the approval process on WhatsApp.
Advance payment is required for custom and event orders as agreed when your order is approved.
Shipping Charges
The delivery charge for a website order will be displayed at checkout before you place it. For custom or event orders, we will confirm any applicable delivery charges with you before final approval.
Delivery Time
Delivery estimates may vary by product, destination and order type. For custom or event orders, the time needed to create your piece is separate from the time needed for delivery.
If your order is needed for a particular date, please tell us before placing or approving it so we can confirm whether that date is possible. Delivery estimates are not a guarantee of arrival on a specific date.
Address & Delivery Issues
Please provide a complete and accurate shipping address and a reachable phone number. If an address needs to be changed, contact us as soon as possible. We will confirm whether the change can be made based on your order’s dispatch status.
If a courier cannot complete the delivery or a parcel is returned to us, contact us to discuss the next step. Any charge for sending the parcel again will be confirmed with you before redispatch.
Delayed, Missing or Damaged Parcels
If your order is delayed, missing, or arrives with visible damage, contact us through the Contact page or our official WhatsApp with your order number and relevant details. For a damaged parcel or item, please include clear photos so we can review the issue and help resolve it.
Returns & Exchanges
If you need to return or exchange an item after delivery, please refer to our Return & Exchange Policy. Return requests should be made within 15 days of the shipping date, subject to the conditions stated there.