Last updated: 29 September 2026

At Ainah Rooh, we respect your privacy. This Privacy Policy explains how we collect, use and protect information when you visit ainahrooh.com, place an order, submit a custom-order request or contact us.

Information We Collect

When you shop with us or get in touch, we may collect:

• Your name, email address and phone or WhatsApp number
• Billing and delivery addresses
• Products ordered, order history and payment method
• Messages sent through our contact form, email or WhatsApp
• Custom-order details, such as sizes, colours, event dates and reference images

Our website may also collect technical information needed to operate the shopping cart, checkout and website securely.

How We Use Your Information

We use your information to process and deliver orders, respond to enquiries, review custom requests, provide customer support, maintain our website and keep necessary business records.

We use your contact details for promotional messages only where you have chosen to receive them or where permitted by applicable law. You can ask us to stop sending promotional messages at any time.

Orders and Payments

Ready-made products may be purchased using the payment options available at checkout, including cash on delivery where eligible. Custom and event orders are confirmed separately and may require an advance payment.

If an online payment option is available, payment information may be handled by the payment service provider used at checkout. Please do not submit card details through our contact or custom-order forms.

Custom-Order Information

We use the measurements, preferences and reference images you provide to review and fulfil your custom request. Please share only images and information that you have permission to provide.

We will not use your personal photographs or custom-order details in promotional content without your permission.

Cookies

Our website uses cookies and similar technologies needed for functions such as the shopping cart and checkout. Blocking or deleting cookies through your browser may affect these features.

If we add optional analytics or advertising technologies, we will update this policy and provide any applicable choices on the website.

Who We Share Information With

We may share only the information needed with providers involved in operating our website, processing payments where applicable, delivering parcels or responding to enquiries. A courier, for example, needs your name, address and contact number to deliver an order.

If you contact us through WhatsApp or a social platform, that platform also processes information under its own privacy policy. We may disclose information where required by applicable law.

We do not sell your personal information.

How Long We Keep Information

We keep order and customer-service information for as long as reasonably needed to fulfil orders, manage returns or disputes, maintain business records and meet applicable legal obligations.

Custom-order enquiries that do not result in an order are kept only for as long as reasonably needed to respond to and manage the request.

Keeping Your Information Safe

We take reasonable steps to protect the information we hold and limit access to people who need it to handle orders and enquiries. No online transmission or storage method can be guaranteed completely secure.

Your Choices

You may contact us to request access to, correction of or deletion of personal information you have provided. We may need to retain certain information for completed orders, accounting, disputes or legal obligations.

You may also ask us to stop sending promotional messages at any time.

Children’s Information

Products for children, including mother and baby matching outfits, should be ordered by a parent or guardian. We do not knowingly request personal information directly from children.

Changes to This Policy

We may update this Privacy Policy when our website features, services or practices change. The updated version will appear on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or your personal information, please contact Ainah Rooh through the Contact page at ainahrooh.com.